Terms and conditions

These Terms and Conditions form a legal agreement between you, as a user of the GROW Invest platform, and GROW Invest Romania SRL, a company operating under Romanian law.

By accessing or using the platform, creating an account, completing onboarding or using any related service, you agree to be bound by these Terms and Conditions and by the platform documents referenced in them.

If you do not agree with these terms, you must stop using the platform and the related services.

The platform is designed to facilitate crowdfunding campaigns for real estate projects promoted by developers and to allow eligible investors to review campaigns and decide whether to invest.

GROW Invest acts as a technical and contractual facilitator of the platform. It does not provide payment services and does not take possession of investor funds unless expressly required by applicable arrangements and law.

Contracts between investors, developers and other parties are entered into directly by those parties, according to the relevant platform documents and transaction documents.

These Terms and Conditions should be read together with the data privacy notice, cookie policy, risk disclosure, loan agreements, assignment agreements, licensing and services agreements, campaign documents, KIIS documents and any other notices or agreements made available through the platform.

If there is a conflict between these Terms and Conditions and a specific investment or transaction agreement, the specific agreement will prevail for that transaction, unless it states otherwise.

References to writing include email and electronic communications made available through the platform.

To use the platform as an individual, you must be at least 18 years old and have legal capacity to enter into binding agreements. Legal entities must be validly incorporated or registered and represented by authorised persons.

You represent that you are legally entitled to use the platform, that your participation is not prohibited by the laws applicable to you, and that all information you provide is true, accurate, complete and not misleading.

We may refuse, suspend or terminate access if a user is not eligible, provides false or incomplete information, fails KYC or AML checks, breaches these terms or creates legal, compliance, security or operational risk.

Access to the platform is based on login credentials or other authentication methods made available by us. Your account is personal and may not be transferred or shared.

You are responsible for keeping your credentials secure and confidential. If correct credentials are used, we may treat the activity as performed by you.

You must notify us immediately if you know or suspect that your account, credentials or authentication methods have been compromised. We may suspend access until identity and security checks are completed.

You may use the platform only for lawful purposes and in accordance with these terms, applicable law and the platform documents.

You must not disrupt the platform, bypass security controls, access restricted areas, use scraping or automated extraction tools, introduce malware or use the platform in a way that harms other users or the operation of the service.

You must keep profile information and account data accurate and updated, especially information needed for identification, reporting, KYC, AML, tax, compliance and communication purposes.

You acknowledge that we and our verification, payment and compliance providers may perform know-your-customer, anti-money laundering, counter-terrorist financing and sanctions checks.

You agree to provide all information and documents reasonably requested for these checks, including identity documents, source of funds information, corporate documents and beneficial ownership information where applicable.

Access to campaigns, investments, payment flows or certain platform features may be unavailable until required checks are completed successfully.

The platform, campaign pages, KIIS documents, communications and educational materials are provided for information purposes only and do not constitute investment advice, legal advice, tax advice, financial advice, portfolio management or a personal recommendation.

You are solely responsible for deciding whether an investment is appropriate for you. You should consult independent legal, tax, financial or investment advisers where needed.

Publication of a campaign on the platform does not mean that we recommend the project, guarantee its success or accept responsibility for the developer's performance.

Investments made through the platform may involve the investor granting a loan to a project developer. Repayment of principal and interest depends on the terms of the relevant loan agreement and on the developer's ability to perform its obligations.

Investors do not acquire ownership of the underlying real estate assets by investing through the platform. They hold contractual rights under the relevant investment documents.

The developer is responsible for the information it provides for a campaign, including KIIS content and project information, unless applicable law or platform documents state otherwise.

After logging in, eligible investors may review available campaigns, related documents, project information, risk notices, investment terms and any other materials made available through the platform.

When an investor decides to invest, the investor must follow the platform flow, indicate the investment amount, review the relevant documents and sign or accept the required agreements electronically.

Investor funds are processed through payment service providers or segregated accounts made available for the transaction. If a campaign does not complete according to its terms, the handling or return of funds will follow the relevant transaction documents and payment provider procedures.

Where available, Auto Invest is an optional technical filtering tool. It is disabled by default and must be activated by the investor.

Auto Invest allows investors to configure criteria such as target return, loan duration, investment amount, geography, loan-to-value level, collateral type, project type, project phase and other filters available in the interface.

The platform applies the criteria selected by the investor and displays matching campaigns. GROW Invest does not make a discretionary investment decision, does not manage the investor's portfolio and does not provide investment advice through Auto Invest.

The investor remains responsible for reviewing the relevant documents, signing loan agreements, controlling the Auto Invest settings and suspending or disabling Auto Invest at any time.

Where available, the bulletin board allows investors to publish sale notices for remaining portions of active loans and allows interested investors to express purchase interest, make offers, counteroffers or accept listed offers.

The bulletin board is a simple advertising and communication feature. It is not a trading venue, does not operate an automatic matching system and does not execute orders on a multilateral basis.

Any assignment or transfer is negotiated and concluded directly between the selling and purchasing investors. The platform may facilitate electronic signing, record keeping, ownership updates and related communications.

Investors remain solely responsible for the decision to sell or purchase, the agreed price, the risks of the assigned loan and the consequences of the transaction.

Crowdfunding investments involve significant risk, including the risk of partial or total loss of invested capital, delayed repayment, non-payment of interest, developer default and limited liquidity.

Investments are not covered by deposit guarantee schemes or investor compensation schemes unless expressly required by applicable law.

You may not be able to sell or assign your investment when you want, and even if a transfer is possible, it may be at a lower value than the amount invested.

Real estate projects and developers may be affected by market, legal, operational, financing, construction, valuation, liquidity and enforcement risks. Past performance or projected returns are not guarantees of future results.

Only we may determine whether a developer or project is eligible to use the platform. We may refuse or discontinue access without being required to provide a reason, subject to applicable law.

Developers are responsible for providing true, accurate, complete and not misleading project information, campaign materials, KIIS content and supporting documents.

Developers may be required to enter into licensing, services or other agreements with us and must comply with the obligations set out in those agreements and in the platform documents.

Fees may be charged to developers, investors or other users as described on the platform and in the relevant agreements.

Any applicable investment, assignment, service, success, transaction or administrative fees will be displayed or described in the relevant platform documents or transaction flow before they apply.

You are responsible for any content, information, documents, comments or materials you submit or publish on the platform.

You must not submit content that is unlawful, misleading, abusive, defamatory, discriminatory, offensive, confidential without authorisation, promotional spam, malware-related or otherwise inappropriate.

We may communicate with you through the platform, by email, by phone, by post or through notices published on the platform. Communications about campaigns or platform activity are not investment advice.

The platform, including text, design, graphics, logos, icons, images, software, code, data compilations, layout and interface elements, is owned by or licensed to GROW Invest and protected by intellectual property laws.

You may not copy, reproduce, modify, distribute, scrape, commercially exploit, remove proprietary notices from or bypass protections applied to platform materials without our prior written consent.

Using the platform does not grant you any licence or right in our intellectual property except for the limited right to access and use the platform in accordance with these terms.

The platform may include links, references or integrations with third-party websites and service providers, including identity verification, payment, communication or other operational providers.

Third-party websites and services may be governed by their own terms and policies. We are not responsible for third-party content, availability, accuracy, services or acts unless applicable law states otherwise.

The platform is provided on an as-is and as-available basis. We do not guarantee uninterrupted, error-free or continuous access, and access may be interrupted, restricted or suspended for maintenance, security, legal, operational or force majeure reasons.

We may modify, suspend, redesign, improve or discontinue all or part of the platform or its services at any time, subject to applicable law and existing contractual obligations.

We may update these Terms and Conditions from time to time. The updated version will be published on the platform and will apply from publication or from the date stated in the update.

You are liable for losses or damages caused to us by your breach of these terms, your misuse of the platform, fraudulent activity or inaccurate information submitted by you.

To the maximum extent permitted by law, we are not liable for losses caused by user-provided data, developer non-performance, other users' conduct, investment decisions, indirect losses, loss of profit, loss of business, reputational harm, data corruption or platform interruptions.

Nothing in these terms excludes liability that cannot be excluded under applicable law.

If you have a request, complaint or believe that your rights or legitimate interests have been affected, you may contact us at the email address below.

Complaints should include your identification details, a clear description of the issue, relevant documents and the remedy requested. We will review complaints and respond within the timeframes required by applicable law and internal procedures.

Where applicable, you may also contact the Romanian Financial Supervisory Authority or the competent courts.

We may suspend or terminate your access to the platform or any platform document with immediate effect where you breach the terms, become ineligible, fail required checks, create legal or security risk, or where termination is required by law or by a competent authority.

Provisions that by their nature should survive termination will continue to apply, including provisions on liability, disclaimers, confidentiality, intellectual property, complaints, governing law and dispute resolution.

Neither party will be liable for failure or delay caused by events outside its reasonable control, including force majeure events, failures of systems or utilities, war, civil unrest, terrorism, regulatory action, natural events or similar circumstances.

We may assign our rights and obligations under these terms to a provider of similar services or another entity, subject to applicable law. You may not assign your rights or obligations without our prior written consent.

These terms do not create a partnership, joint venture, agency or employment relationship between you and us. If any provision is found invalid or unenforceable, the remaining provisions will continue to apply.

These Terms and Conditions and the relationship between you and GROW Invest are governed by Romanian law.

Any dispute relating to these terms, the platform or the related services will be submitted to the competent courts in Romania, unless mandatory law provides otherwise.

For notices, requests or questions about these Terms and Conditions, contact us at support@growinvest.com.